FAQs

  1. How does the Street Kids Gift Catalogue work?
  2. How can I purchase gifts from the Street Kids Gift Catalogue?
  3. What choices do I have for giving gift cards to my recipients?
  4. What if I don’t want to send any gift cards?
  5. If I buy a gift in honour of a friend or relative, how will that person be notified?
  6. Can I send a card directly to my friend or relative?
  7. Can I get one card for multiple gifts?
  8. Can I place a message in the card?
  9. Do Street Kids Gift Catalogue e-cards expire?  Do they have to be retrieved within a specified period of time?
  10. If I haven't heard from my friend or relative, does this mean they didn't receive the e-card?
  11. Will I receive a tax receipt?
  12. Why is giving my email address mandatory?
  13. Does my gift really go towards the purchase of the item(s) described?
  14. Are some items better than others?
  15. Are the kids in the photos actually residents of Covenant House?
  16. How secure is my information?
  17. What does Covenant House do?

 

  1. How does the Street Kids Gift Catalogue work?

    Each item in our Street Kids Gift Catalogue assists a kid in their journey to a better life! When you buy a gift from our Gift Catalogue, you can send a gift card to a friend or family member. This card explains how the gift made in their honour has touched the life of a homeless youth at Covenant House. So, simply choose a gift, complete your order, sit back, relax and leave the rest to us.

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  2. How can I purchase gifts from the Street Kids Christmas Gift Catalogue?

    There are four easy steps to purchasing a gift from our Street Kids Gift Catalogue.  See How to Order for details.

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  3. What choices do I have for giving gift cards to my recipients?

    For EACH of your gifts, you have two choices of gift cards:  
        1.    You can send a personalized e-card instantly or schedule it to deliver on a specific date.
        2.    You can print out a PDF card (it will be emailed to AFTER purchase), then write a personalized message and deliver it yourself.

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  4. What if I don’t want to send any gift cards?

    We give you the option to not send a card when you purchase a gift.

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  5. If I buy a gift in honour of a friend or relative, how will that person be notified?

    You can choose to send an e-card to friends and family members so they will know that a gift has been given in their name. Alternatively, you can download and print out a PDF card, write a message and deliver it to them personally.

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  6. Can I send a gift card directly to my friend or relative?

    You can choose to have an e-card sent to your friend or relative. Or, you can download and print a PDF card to deliver it to them yourself. Whichever method you choose, you are able to add your own personal message to the card.

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  7. Can I get one card for multiple gifts?

    No. Currently, each gift receives an individual card. So, for example, if you buy two of the “Food for a Day” products, you would select two cards.

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  8. Can I place a message in the card?

    You are able to write your own personalized message in either of the gift card options you choose. To personalize the e-card, simply click "Edit" once in the Shopping Cart. To personalize the PDF card, you would print it off and handwrite your message.

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  9. Do Street Kids Christmas Gift Catalogue e-cards expire?  Do they have to be retrieved within a specified period of time?

    E-cards are sent directly to the recipient’s inbox and will remain active as long as the recipient does not delete the email.

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  10. If I haven't heard from my friend or relative, does this mean they didn't receive their e-card?

    E-cards are sent instantly upon gift purchase. If you haven't heard from your friend or relative, it could mean that they either haven't checked their email or had the chance to contact you. If, by chance, you had entered their email address incorrectly, someone at Covenant House is automatically alerted, and they will follow up with you to arrange for the e-card to be sent to the correct address.

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  11. Will I receive a tax receipt?

    When you purchase a gift from our Street Kids Gift Catalogue, you are in fact donating to Covenant House Toronto, which makes your purchase eligible for a tax credit. Once you have completed your purchase, we will issue a tax receipt in your name and send it by email instantly.

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  12. Why is giving my email address mandatory?

    Providing your email address allows us to reduce our costs, eliminates tax-receipting errors and ensures that you get your electronic tax receipt instantly.

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  13. Does my gift really go towards the purchase of the item(s) described?

    Yes. However, in the exceptional case where donations exceed what is needed for a particular item, Covenant House will redirect funds to where they are most needed.

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  14. Are some items better than others?

    No.  All of the gift items have been carefully selected to provide the greatest impact to our programs and services so that kids at Covenant House can turn their lives around. Every gift is valuable and we leave it up to you to choose which gift you wish to give.

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  15. Are the kids in the photos actually residents of Covenant House?

    No. In order to protect the privacy of the youth staying at Covenant House, we have featured volunteers in the photos.

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  16. How secure is my information?

    Covenant House uses an industry standard encryption to protect the transfer of personal and financial information between your browser and our servers.  When using Covenant House’s donation pages, a small lock or key symbol in the status bar of your browser indicates that you are connected securely.  Personal information and financial transactions are stored on our secure database server. Stringent security guidelines are in place to protect this data, and its use and release.  All other questions regarding privacy and how personal information is governed and managed by Covenant House can be answered by clicking on this link to our Privacy Policy.

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  17. What does Covenant House do?

    As Canada’s largest youth shelter, Covenant House Toronto opens doors of opportunity and hope to homeless youth. More than just a place to stay, we provide 24/7 crisis care and have the widest range of services under one roof, including education, counselling, health care and employment assistance. Covenant House has helped thousands of young people move from a life on the street to a life with a future.  To do this, we rely on donors for 80 percent of our f$19-million operating budget.

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Do you still have questions? Please contact us toll-free at 1-800-435-7308.

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